FAQ

• How many rooms does the Guest House have?

  The ORNL Guest House has three floors with a total of 47 guest rooms.

• Who can stay in the Guest House?

  The ORNL Guest House is established for the sole purpose of providing lodging for ORNL User Facility clients, visiting researchers, and other UT-Battelle/ORNL visitors. The Guest House is not established to serve families (spouses and children). Only service animals will be allowed; no pets. The ORNL Guest House is not open to the public; however, groups visiting/touring ORNL will be allowed to stay at the Guest House with approved visitor badges.

• What are the room rates for the Guest House?

  The Guest House is operated in a manner commensurate with the services and amenities found in local hotels that offer rooms at General Services Administration (GSA) per diem rates. The Guest House Operator will charge the current GSA rate (included appropriate taxes) unless otherwise directed by the Company.

• Does the Guest House have an exercise facility?

  Yes. The Fitness Center is located on the Second Floor. It is available 24 hours/day.

• Does the Guest House have a meeting facility?

  Yes. A small conference room is available for use by Guest House occupants. It comfortably seats 10 at the conference table.

• To whom are complaints about the service or the facilities to be made?

  If an issue needs to be addressed immediately, report your concern to the Guest House operating staff. Guest Satisfaction Surveys are placed in all rooms. Guests may complete and submit directly to UT-Battelle by placing it in the locked box beside the ice machine on the first floor.

• How do I connect to the wireless network?

  See the instructions online or in the notebook on the desk in each room. If you have problems during business hours, you may contact the Computer Helpline,
  865-241-6765.

• What are the food options for Guest House guests?

  The Guest House provides a free hot breakfast, 7 am – 10 am. The Guest House Pantry contains frozen meals, soups, snacks, and cold drinks which may be purchased 24 hours a day. There are two cafeterias on campus. Click here to learn more.

  Additionally coffee (tea and hot chocolate) and cookies are provided in the Lobby.

• What is the reservation cancellation policy for the Guest House?

  Guests must cancel by 3 pm, hotel local time, at least 24 hours prior to reservation arrival date to avoid a penalty charge of one (1) night plus tax.