FAQ

• How many rooms does the Guest House have?

  The ORNL Guest House has three floors with a total of 47 guest rooms; 71 bed facility (23 rooms with king beds and 24 rooms with 2 ex-long double beds).

• Who can stay in the Guest House?

  The ORNL Guest House is established for the sole purpose of providing lodging for ORNL User Facility clients, visiting researchers, and other UT-Battelle/ORNL visitors. The Guest House is not established to serve families (spouses and children). Only service animals will be allowed; no pets. The ORNL Guest House is not open to the public; however, groups visiting/touring ORNL will be allowed to stay at the Guest House with approved visitor badges.

  If you are planning a visit to ORNL and would like to stay at the ORNL Guest House, your host will arrange for you to gain entrance onto the Laboratory campus. All visitors to the Laboratory must be approved in the Personnel Access System (PAS). You will be required to show a form of identification that is compliant with the REAL ID Act. Go here to see required ID.

   

• What should I know about badging and access at ORNL?

  Visitors arriving after business hours with an approved PAS and ORNL Guest House reservations will be directed to the Guesthouse. Visitors should report to the Visitor Center on the next business day for processing and building access.

  Visitors arriving after business hours with an approved PAS and ORNL Guest House reservations who will be working after business hours will be provided a placard with directions to the Laboratory Shift Superintendent (LSS) for badging and verification of the completion of Site Access Training (SAT) before proceeding to the Guesthouse or work site. Note: Taxis transporting visitors to ORNL will be permitted to travel to the LSS, if necessary. The Visitor Center and the Foreign National Office (FNO) must be notified if after hours badging is required to perform work.

  Guesthouse reservations must be booked in the guest name in order to be included on the daily reservation guest list provided to the ORNL entrance portals or access will not be granted. The guest must provide a photo ID that matches the name in PAS and the name provided on the Guesthouse reservation.

  For FN guests, the host/host division should ensure that building 8640 24/7 access has been added to the PAS request for the appropriate dates of the stay.

• What’s in a name?

  To access the ORNL Guest House, you must have an approved Personnel Access System (PAS) request. Your name, as it appears in PAS and on your Entry Pass must match your valid ID and the name on your ORNL Guest House reservation. Do not use a nick name or a version of your name to make a reservation at the ORNL Guest House. If your reservation name does not match your PAS/Entry Pass name, you might not be allowed to enter the ORNL campus.

• Are there changes at the ORNL Guest House due to the COVID-19 pandemic?

  The additional requirements to enter the Laboratory campus and the ORNL Guest House have been lifted as of May 1, 2022. If

  Nonemployees including UT-Battelle users, students, joint faculty, and visitors do NOT need to complete a Vaccination Information Form before coming on site.

  Should the COVID-19 Community Level return to Medium or High, the requirement for a Vaccination Information Form could be reinstated and/or other measures could be required.

  Breakfast is Grab and Go. Choose from a variety of breakfast sandwiches; breads (croissants, bagels, granola bars, etc.); oatmeal, yogurt, fruit, juice, coffee, and tea.

  Guest rooms are cleaned between stays; weekly, for extended stays. Fresh towels and bedding are available upon request. Trash cans can placed outside the door will be emptied daily.

   

• What should I know when reserving a room for more than one guest?

  When making a reservation you SHOULD report the total number of guests, including name(s) and address(s) of additional guests staying in the room. Failure to do so, could result in the unavailability of a room with the appropriate number of beds. Enter this information in the Special Requirements field on the reservations page. Please Note: Maximum occupancy for rooms with two double beds is three people; rooms with a king bed, is two people.

• What are the room rates for the Guest House?

  The Guest House is operated in a manner commensurate with the services and amenities found in local hotels that offer rooms at General Services Administration (GSA) per diem rates. The Guest House Operator will charge the current GSA rate (included appropriate taxes) unless otherwise directed by the Company.

• Does the Guest House have an exercise facility?

  Yes. The Fitness Center is located on the Second Floor. It is available 24 hours/day.

• Does the Guest House have a meeting facility?

  Yes. A small conference room is available for use by Guest House occupants. It comfortably seats 6 at the conference table. Additional chairs are against the walls.

• To whom are complaints about the service or the facilities to be made?

  If an issue needs to be addressed immediately, report your concern to the Guest House operating staff. Guest Satisfaction Surveys are placed in all rooms. Guests may complete and submit directly to UT-Battelle by placing it in the locked box beside the ice machine on the first floor. Guests may also complete and submit a survey online. There is a link  near the top of the Guest House website or click this link.

• How do I connect to the wireless network?

  See the instructions online or in the notebook on the desk in each room. If you have problems during business hours, you may contact the Computer Helpline,
  865-241-6765.

• What are the food options for Guest House guests?

  Due to the COVID-19 pandemic, the Guest House provides a free breakfast grab ‘n go bag, 7 am – 10 am, instead of a hot breakfast. The Guest House Pantry contains a limited number of items which may be purchased 24 hours a day. There are two cafeterias on campus. Click here to learn more.

  Additionally coffee is available in the Lobby from 7 – 10 am; hot water (for tea and hot chocolate) is available 24 hours a day. Each guest room is equipped with a coffee maker for guests who want coffee outside of the Lobby availability hours.

• What is the reservation cancellation policy for the Guest House?

  Guests must cancel by 3 pm, hotel local time, at least 24 hours prior to reservation arrival date to avoid a penalty charge of one (1) night plus tax.